To be able to use the 4 port DJI Charger, you will need to activate it first, and here is how to activate your 4 port charger,
First download "DJI Assistant 2 for MG" by clicking the following link, and install it on your computer,
Then follow the instructions shown in the following video,
After you activate your charger successfully, the charger should start charging batteries without any issue. If you still have problem, please let us know with a comment. We will be happy to help you further more.
Hi Carlos,
Sorry for our late response.
We have some other customers with the same issue "The 4 port charger is incompatible with MG-12000 even after programming". Sorry for the unexpected technical issue.
Anyway we have been working with DJI to solve the problem, and as for now here is two options as a resolution,
You can return the 4 port charger for refund, and then buy a charger compatible with MG-12000 from somewhere else because we don't have them in-stock at this moment.
You can keep the 4 port charger, and use MG-12000P batteries instead of MG-12000 batteries. In this case you will normally charge MG-12000P batteries with the 4 port charger you have, but you will only need "DJI MG-1/ MG-1S Battery Jumper Connector PART 63" to be able to use MG-12000P batteries with the MG-1 drone.
Please let us know which one would work better for you.
We do apologize for any inconvenience this may caused for you.
Regards
DJI UTAH
Technical supporting team
Good morning,
Thanks for all the information.
Sorry, let us check with technical team and we will be right back to you with resolution.
Thanks for being patient.
Regards
DJI Utah
Good morning, thank you very much for your attention.
Unfortunately the battery sold to me is MG-12000 for AGRAS MG1; The battery charger that was sent to me is the A2C 2600 model. The supplier indicates that the charger has been programmed to charge the MG-12000 batteries. (see image 4 Supplier response)..
I will be attentive to your answers, thank you.
Hi Carlos,
Sorry for the issue you have with the charger, and thanks for the video,
As we see on your attached video, the charger is not connected to the right cable on the battery! The charger's cable should be connected to the black cable of the battery.
Please connect charger to the right cable as shown in screenshot below,
Please let us know if worked or not.
Thanks
Technical supporting team
Activating and then updating, when you want to charge the MG-12000 battery with the A2C 2600 battery charger, an error is shown that is shown in video. I need help to solve this problem.