To be able to use the 4 port DJI Charger, you will need to activate it first, and here is how to activate your 4 port charger,
First download "DJI Assistant 2 for MG" by clicking the following link, and install it on your computer,
Then follow the instructions shown in the following video,
After you activate your charger successfully, the charger should start charging batteries without any issue. If you still have problem, please let us know with a comment. We will be happy to help you further more.
Hi Carlos,
Sorry for our late response.
We have some other customers with the same issue "The 4 port charger is incompatible with MG-12000 even after programming". Sorry for the unexpected technical issue.
Anyway we have been working with DJI to solve the problem, and as for now here is two options as a resolution,
You can return the 4 port charger for refund, and then buy a charger compatible with MG-12000 from somewhere else because we don't have them in-stock at this moment.
You can keep the 4 port charger, and use MG-12000P batteries instead of MG-12000 batteries. In this case you will normally charge MG-12000P batteries with the 4 port charger you have, but you will only need "DJI MG-1/ MG-1S Battery Jumper Connector PART 63" to be able to use MG-12000P batteries with the MG-1 drone.
Please let us know which one would work better for you.
We do apologize for any inconvenience this may caused for you.
Regards
DJI UTAH
Technical supporting team